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Hardware Support

Providing a complete retail solution means supporting all aspects of your system, and that includes your hardware. VME Retail's team of experienced hardware engineers can help keep your hardware operating around the clock. This ensures that your customers are never kept waiting.

Support Levels

With VME Retail, you can choose the level of hardware support that your business requires. If you wish, our hardware engineers can handle all of your on-site hardware issues. This is called 'First Line Support'.

Alternatively, if you have your own hardware engineers, we can support them remotely and repair faulty hardware items as they are returned to us. This is called 'Second Line Support'.

Service Level Agreements

We understand the need to solve hardware or software issues without delay. We therefore strive to respond to all your calls as quickly as possible. To provide you with complete peace of mind, we can also offer you a service level agreement, which will clearly outline the terms and conditions of your hardware support contract, including target response times.

Spares & Repairs

We keep a large stock of new spare parts, so that faulty items of hardware can be repaired, or simply replaced without delay.

UK Wide

With offices in Scotland, England and Northern Ireland, VME Retail has hardware engineers strategically located within easy reach of all major UK cities and towns. This means that we can respond quickly to any hardware calls throughout the UK, thus helping to keep your stores and your entire business running smoothly.

Find Out More

To learn more about how your business can benefit from VME Retail's hardware support services, call VME Retail now on 08702 420 401 or email info@vmeretail.com.

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